If you are in pain during surgery hours, please telephone us immediately and every effort will be made to see you as soon as possible. Please leave a message on the answer machine and if we cannot take the phone there and then we will call you back as soon as possible.
Are you in pain out of hours?
1) If you would like to arrange an appointment outside of dental surgery hours there is a call out fee of £120 which doesn't include any dental treatment. Please call 07757856502 in that case. This service is available on weekdays between 6pm and 9pm and weekends 11am-6pm.
2) Phone Dentaline Call Centre on 01634 890300.Appointments are made by prior arrangement only. If you want an urgent appointment, we recommend that you call us as soon as possible to accommodate you, we may not be able to see you right away if you turn up without an appointment (we may be fully booked or unavailable).
We always try to see our patients at the appointed time. If you are kept waiting then this is not because of disrespect of your time but usually due to emergencies. If we can see that we are running late we will try to contact you to inform you or to rearrange your appointment.
If you have to cancel an appointment, we like to be contacted as soon as possible but with at least 24 hours notice. This enables us to make alternative arrangements- perhaps to see someone in pain or for any or for any other treatment.
If you cancel an appointment with a notice less of 24 hours then the fee for a 20min appointment is £25 and depending on the length of the appointment the fee will adjust to that. A 40min appointment will be charged £50.
We accept cash, cheques, Switch, Visa and payment with credit card via the phone.
We wish to reassure our patients and staff that all necessary precautions are being taken in the dental practice to safeguard both patients and staff against blood-borne infections, such as AIDS and Hepatitis (liver disease).
Fortunately our premises are suitable for almost all types of disabled people because of our downstairs location, as long as it is possible for people in wheelchairs to be able to sit on the dental chair (for long treatments).